Last updated: 9 February 2026
"Approachable management who listens to staff and strong teamwork, but occasional agency staffing and standard training hold it back."
Staff had a good awareness of safeguarding, could identify the different types of abuse and knew what to do if they had any concerns about people's safety.
The service had a strong emphasis on teamwork and communication. Staff commented they all worked together and approached concerns as a team.
People and staff told us the service had enough staff to keep people safe. A member of staff said, I think we have enough staff, we're a good team.
Staff had received relevant training in looking after people. They were knowledgeable of relevant best practice and regulations.
We can go to [registered manager] whenever we want, she listens to us and always asks us what we think.
There was a range of activities on offer which included, music, arts and crafts, quizzes, exercise and visits from external entertainers.
Staffing is adequate but they call in agency workers sometimes when needed.
We were told existing staff would be contacted to cover shifts in circumstances such as sickness and annual leave, and agency staff were used when required.
Only standard training and induction, no specialist courses or funded qualifications.
Staff completed an induction when they started working at the service and 'shadowed' experienced members of staff until they were assessed as competent to work unsupervised.
Varied basic activities like music, quizzes and crafts, but no dedicated activities coordinator or specialist programmes.
There was a range of activities on offer which included, music, arts and crafts, quizzes, exercise and visits from external entertainers.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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