Working at Metchley Manor

Staff had completed safeguarding training and understood their role in recognising and reporting concerns of abuse... Risks to people were regularly assessed and there were plans in place to help mitigate risks.

Staff morale is good, we work as a team... Staff told us they felt fully supported, valued, and appreciated by the management team. They told us they had received regular supervisions.

The registered manager was a role model for the staff providing direction and encouraging personal development of their skills and knowledge.

Staff provided [named] therapy which is a programme of care that includes multi-dimensional... such as massage and aromatherapy... residents events committee... local school children came to visit the home regularly.