Working at Metchley Manor

Staff had completed safeguarding training and understood their role... Risks to people were regularly assessed... Accurate medicines records were maintained, and medicines were stored and administered safely.

Staff morale is good, we work as a team... They [staff] are all absolutely caring... It's really good team work. The culture is very open and inclusive.

The provider had an apprenticeship scheme which encouraged progression... Staff told us they had received regular supervisions. One staff member told us of the varied training they had received.

The registered manager was a role model for the staff providing direction and encouraging personal development of their skills and knowledge.

Staff provided [named] therapy which is a programme of care that includes multi-dimensional... such as massage and aromatherapy. The activity co-ordinators work tirelessly... local school children came to visit the home regularly.