Working at Messenger House

No activities coordinator or special programmes, so the role is mostly routine care with basic outings and personal interests.

Per 2019 comprehensive inspection: People told us, "I go out [when I want to] and there's always enough staff" and, "I love to go to the football, I also like to read my star signs."

Care plans and risk records miss details on health issues like diabetes or choking, making it harder to keep people safe.

Care plans and risk assessments did not always contain enough detail to inform staff about people's needs. Where people had specific health conditions, for example in relation to diabetes or epilepsy then information was not always sufficiently detailed.

Training does not fully cover specialist needs, so some staff miss key signs or steps for conditions like diabetes.

Whilst staff had received training on managing health conditions such as diabetes not all staff were aware of measures to reduce risk or the signs they needed to be alert to.