Last updated: 10 February 2026
"Strong training and engaging activities build a positive team spirit, but conflicting care records and unreported falls raise safety concerns."
one person’s care plan contained conflicting information about their history of falls... guidance for the administration of PRN medicines was not always clear... unwitnessed fall... had not been reported to the CQC.
Staff and teams worked well together... 'It’s nice to work with my colleagues... we work really well together.'
People told us there were enough staff to meet their needs... staffing levels appeared sufficient to meet people’s needs.
The organisation has a strong training team where staff are encouraged to complete further qualifications and apprenticeships... Staff had received training in... dementia specific training.
There was a clear and inclusive leadership structure in place... Staff reported feeling well-supported by leaders.
gardening initiative allowed residents and staff to grow produce... ‘resident champion’... ‘activity grab bags’... strong links with... school... bowling club.
Care records have conflicting fall history and unclear max doses for as-needed meds, so staff might miss key risks.
one person’s care plan contained conflicting information about their history of falls... guidance for the administration of PRN (as needed) medicines was not always clear, specifically, whether the stated maximum dose referred to a single administration or a 24- hour period.
An unwitnessed fall sending someone to hospital was not reported as required.
we identified an incident involving an unwitnessed fall that resulted in hospital admission. This incident had not been reported to the Care Quality Commission (CQC)
Staff sometimes feel rushed in the mornings when helping people get ready for the day.
some noted that in the morning on the ground floor, it could feel a bit rushed when helping people get ready for the day.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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