Last updated: 10 February 2026
"Strong safety practices and supportive management foster a positive staff culture, but limited activities without a structured programme hold it back."
2021: 'We were assured the provider managed infection prevention and control'; comprehensive processes, testing, PPE; 2017: safe medicines, risk assessments
Per 2017 comprehensive inspection: Staff said 'I love my job the staff team are all brilliant' and 'The support from the manager is great'
Per 2017 comprehensive inspection: 'staff rotas which showed staffing levels to be adequate to meet the needs of people safely'; 2021: 'sufficient staff to provide continuity'
Per 2017 comprehensive inspection: 'staff felt they received adequate training'; 2021: Covid-19 specialist training attended
Per 2017 comprehensive inspection: Staff told us 'The support from the manager is great; I can talk to them about anything.'
Per 2017 comprehensive inspection: Observed chair exercises; 'We have a singer and you get your nails done'; library books
No activities coordinator or structured programme, so the role is mostly routine personal care with basic events like chair exercises or a singer.
We observed people taking part in chair exercises... 'There's all sorts going on. We have a singer and you get your nails done.' (per 2017 comprehensive inspection)
Only standard training and induction for new staff, no specialist courses or funded qualifications.
staff felt they received adequate training... new staff were required to complete a number of training courses and complete some shadowing (per 2017 comprehensive inspection)
Staffing is adequate to meet needs safely but no details on retention, agency use or manageable workloads.
People told us there were enough staff... staff rotas which showed staffing levels to be adequate (per 2017 comprehensive inspection)
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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