Working at Merstone House
180 Coleshill Road, Birmingham, B37 7HP
Operated by Accomplish Group Limited
8 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Consistent staffing, good training and strong safety, but activities lack structure and coordination."
Safety & Risk
8/10
✓
People were protected from the risk of abuse by staff who had received training... Risks to people were managed safely... Medicines were managed safely... service was working within the principles of the MCA.
Staff Culture
7/10
✓
The culture of the service was open and inclusive. People and staff were positive about the registered manager. Staff told us the registered manager took action to promote the well-being of staff.
Staffing Levels
8/10
✓
There were enough staff to support people safely. The service did not use agency staff and had a consistent team of staff.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: staff attended bespoke training and positive behaviour training specific to the person's presentation; wide-ranging training programme to enhance skills.
Management
7/10
✓
The registered manager was accessible and approachable. People and staff felt supported by the leadership within the service.
Programmes
4/10
!
A member of staff told us, 'people are happy with staff and enjoy the time doing activities and going places.' Per 2019: 'they find activities that have a real benefit to the person, that enrich people's lives.'
Points to consider
No activities coordinator or structured programme mentioned, so the role is mostly routine personal care with some basic activities and outings.
A member of staff told us, 'Yes there are definitely enough staff, people are happy with staff and enjoy the time doing activities and going places.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews