Working at Merseyview Residential Home
12 Penkett Road, New Brighton, CH45 7QN
Operated by Mrs Julie O'Rourke
12 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Hands-on manager, low staff turnover and supportive culture shine through, but inaccurate medication stocks need fixing."
Safety & Risk
4/10
!
We checked a sample of people's 'as and when required' medications and found that the amount of medication recorded as in stock was not always correct. Per 2019 comprehensive inspection.
Staff Culture
6/10
✓
Staff told us they felt thoroughly supported by the manager and that everyone at the home worked well together. Staff we spoke with were proud to work in the home. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
The number of staff on duty was sufficient to meet people's needs and keep them safe. There was an established staff structure with a low turn-over of staff. Per 2019 comprehensive inspection.
Training & Dev
5/10
!
Staff training was provided in a range of subjects. For example, moving and handling, safeguarding, medication administration, fire safety, food hygiene and first aid. Per 2019 comprehensive inspection.
Management
7/10
✓
The manager was hands on and worked alongside the staff team as a positive role model. Per 2019 comprehensive inspection.
Programmes
5/10
!
There was a range of social activities... quizzes, bingo, nails and pampering, DVDs, music sing alongs, time in the garden, chair exercises, bean bag throwing, ball games, making cakes, reminisce and movie time. Per 2019 comprehensive inspection.
Points to consider
Medication stock counts were sometimes inaccurate, which could make it hard to track what's on hand safely.
the amount of medication recorded as in stock was not always correct
Only standard training like moving people safely and safeguarding, no specialist courses or qualifications funded.
Staff training was provided in a range of subjects. For example, moving and handling, safeguarding, medication administration, fire safety, food hygiene and first aid
Just basic activities like bingo, quizzes and pampering sessions, no coordinator or special programmes to vary the day.
quizzes, bingo, nails and pampering, DVDs, music sing alongs, time in the garden, chair exercises, bean bag throwing, ball games, making cakes
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews