Working at Mersey Parks Care Home
99 Mill Street, Liverpool, L8 5XW
Operated by HC-One No.1 Limited
150 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Strong leadership and a relaxed culture where staff feel supported and valued, but medication records lack detail and some relatives want more staff."
Safety & Risk
6/10
✓
Staff could clearly describe the course of action they would take if they felt someone was being harmed or abused. Incidents and accidents were appropriately recorded and analysed for patterns and trends.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the home and the ethos was better and more relaxed. Staff felt they could approach the registered manager to help them develop further in their roles or if they had any concerns.
Staffing Levels
6/10
✓
Our observations showed there were enough staff deployed to ensure people were kept safe, and call bells were answered in a timely manner.
Training & Dev
6/10
✓
Staff were appropriately trained and supervised to enable them to carry out their roles. Staff we spoke with told us they felt well trained and supported.
Management
7/10
✓
Staff told us the registered manager had been a positive influence in the home. The registered manager welcomed feedback and was clearly proud of their achievements up to now at the home, however acknowledged there were still some areas they would like to improve further.
Programmes
/10
✕
Points to consider
Staff numbers are enough to keep people safe but some relatives say the home could do with more.
However, three relatives told us the home could do with more staff.
Training meets basic needs with proper induction but no specialist courses or qualifications mentioned.
New staff had been enrolled on an induction in line with the principles of The Care Certificate.
Medication records miss some details like where to apply creams or notes on thickeners added to drinks.
more detail was needed to instruct staff where to apply creams and to record patch applications. Records were not completed when a thickening agent had been added to a person's drink so there was a risk they might not be used safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews