Working at Merrywick Hall

People were safeguarded from the risk of abuse. Staff demonstrated a good awareness of safeguarding procedures. Medicines arrangements were safe and managed appropriately.

Staff felt supported by the registered manager who was approachable and listened to their concerns or ideas. They told us, 'There is always an open-door policy, you can go with any issue. Management respect us and ask our opinions. It's team work'

A staff induction and training programme was in place. Staff told us they found their induction to be good and felt trained to meet people's needs.

People, their relatives and staff told us the registered manager was approachable and listened to them.

Activities were coordinated by a 'community coach' who was building people's skills in accessing the local community. People regularly engaged in the local community including community coffee mornings, cinema trips and lunches.