Working at Merryfields
7 Mill Lane, Felixstowe, IP11 7RL
Operated by Felixstowe Care Homes For The Elderly Limited
20 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by strong management and enjoy a positive culture, but staff retention and basic training need attention."
Safety & Risk
7/10
✓
Risks were assessed relating to pressure ulcers developing or deteriorating, falls and nutrition. Systems were in place to mitigate the risks and guide staff on how risks were reduced. Staff were following good infection prevention and control practices.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff told us that they were happy working in the service. One staff member told us, 'There is a good culture, lovely environment to work in. This is my best job.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: People told us that they felt that there were enough staff to meet their needs... Staff told us that they felt that there were enough staff to meet people's needs safely.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Training provided to staff included safeguarding, moving and handling, fire safety, dementia and equality and diversity. New staff were provided with an induction and the opportunity to complete the Care Certificate. Staff received one to one supervision meetings.
Management
8/10
✓
Per 2018 comprehensive inspection: The registered manager promoted an open culture where... staff were asked for their views... Staff told us... 'Supported is an understatement, senior staff go over and beyond to make a nice atmosphere.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: There continued to be a programme of activities... including visiting entertainers, exercise, and games... mini bus, which people used for outings... working with a local nursery... vegetable boxes.
Points to consider
Staffing levels are enough to meet needs safely, but nothing about low agency use or long-serving teams.
Per 2018 comprehensive inspection: Staff told us that they felt that there were enough staff to meet people's needs safely.
Only standard training like moving people and dementia awareness, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Training provided to staff included safeguarding, moving and handling, fire safety, dementia and equality and diversity.
Activities include quizzes, bingo, outings and nursery visits, but no specialist programmes to make the job more varied.
Per 2018 comprehensive inspection: reminiscence quiz, bingo, and exercise... visiting entertainers... local nursery... vegetable boxes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews