Working at Merrimore House

There were systems for ordering and administering medicines. Medicines were kept securely and records were completed correctly. However, there was no system in place to check the stock of medicine and ensure that people had received their medicine as required.

The service continued to be well managed and staff felt supported.

Staffing levels were managed safely and there were adequate staff on each shift to meet people's needs.

People were supported by skilled and knowledgeable staff who received ongoing training and knew how to provide effective, person centred support to maximise people's wellbeing.

Staff felt well supported and were given opportunities to review their individual development needs through regular supervision and informal contact with the registered manager.

People accessed their local community independently to engage in activities based on their individual interests. One person attended the local day services and another person worked at a local hospice.