Working at Merrimans Respite Care Unit
3 Merrimans House, Hillingdon, UB8 3JZ
Operated by The London Borough of Hillingdon
9 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel well supported by approachable management with regular training, although split shifts and basic local activities are drawbacks."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. Risks to people's safety and wellbeing were appropriately assessed and mitigated. People received their medicines safely and as prescribed.
Staff Culture
8/10
✓
Staff told us they were happy and felt well supported. They enjoyed their work and spoke positively about the people they cared for. They received the training, support and information they needed to provide effective care.
Staffing Levels
6/10
✓
There were enough staff on duty at any one time to meet people's needs. We viewed the rota for the last 4 weeks and saw there was always enough staff on duty to support people and meet their needs.
Training & Dev
8/10
✓
Staff received regular training. We viewed the provider's training matrix which indicated all staff were receiving regular training. In addition to training the provider identified as mandatory, staff received training specific to the needs of the people who used the service, such as epilepsy, autism awareness, British Sign Language, mouth care for people with additional needs and enteral feeding tube.
Management
8/10
✓
Staff told us they were happy working at the service and were well supported. Their comments included, 'The manager is very supportive', '[Registered manager] is very approachable.'
Programmes
6/10
✓
People were engaged in meaningful activities of their choice... The registered manager explained that... they had focused on local and personalised activities, such as visiting the garden centre and café, and shopping trips into town, usually on a 1-2-1 basis. We saw some people had enjoyed a summer seaside trip, an afternoon tea party to celebrate the Queen's Jubilee.
Points to consider
Staff numbers are enough but you have to work split shifts around day centre hours.
During the day, people attended day centres and colleges from 9am to 3pm, so staff were required to work split shifts to accommodate this.
Activities are basic local outings and choices with no coordinator or special programmes.
as they had experienced staffing pressures and did not have their own transport, they had focused on local and personalised activities, such as visiting the garden centre and café, and shopping trips into town
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews