Working at Merrie Loots Farm Residential Home

People were protected from avoidable harm by a staff team trained and confident... individual risk assessments... People received their prescribed medicines safely... Staff knew how to record accidents and incidents... analysed for themes and patterns.

Staff liked working for the service. They were clear about their role to provide people with a high-quality service and uphold the service's values... Staff members... felt well supported and were very happy working at the service.

The provider supported staff to work towards nationally recognised qualifications. Staff members had received additional training in their areas of interest and about people's specific needs, for example, skin care and end of life care.

The registered manager and senior team were hands-on managers who led by example. They knew people and staff well. They picked up on any issues and deal with them quickly. Staff felt well supported through regular staff meetings, supervision and informal contact.