Last updated: 10 February 2026
"Hands-on leadership and a happy, supported team with good training, but staffing stability and activities lack coordination."
People were protected from avoidable harm by a staff team trained and confident... individual risk assessments... People received their prescribed medicines safely... Staff knew how to record accidents and incidents... analysed for themes and patterns.
Staff liked working for the service. They were clear about their role to provide people with a high-quality service and uphold the service's values... Staff members... felt well supported and were very happy working at the service.
The provider employed enough staff to make sure staff could meet people's assessed needs. This included sufficient staff to enable them to offer flexible support to people, which met daily changes to individuals' needs and preferences.
The provider supported staff to work towards nationally recognised qualifications. Staff members had received additional training in their areas of interest and about people's specific needs, for example, skin care and end of life care.
The registered manager and senior team were hands-on managers who led by example. They knew people and staff well. They picked up on any issues and deal with them quickly. Staff felt well supported through regular staff meetings, supervision and informal contact.
People spoke highly of entertainers who visited the home and the various art and craft sessions they attended... supported to attend their chosen place of worship... celebrate Diwali... job is to feed the chickens.
Staffing levels are enough to meet needs safely and flexibly, but no word on minimal agency staff or especially stable long-term teams.
The provider employed enough staff to make sure staff could meet people's assessed needs. This included sufficient staff to enable them to offer flexible support to people, which met daily changes to individuals' needs and preferences.
Activities include arts, crafts, entertainers, cultural events and chicken feeding, but no activities coordinator or specialist therapeutic programmes.
People spoke highly of entertainers who visited the home and the various art and craft sessions they attended... celebrate Diwali with decorations... job is to feed the chickens... staff make sure that [they are] included in all the activities.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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