Working at Merlin's Barrow
10 George Lane, Marlborough, SN8 4BT
Operated by Innovations Wiltshire Limited
4 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Supportive management and positive culture help staff feel valued, but recruitment issues and agency use affect continuity."
Safety & Risk
7/10
✓
Per 2022 targeted inspection: Assured provider preventing infections, using PPE effectively and safely, testing for staff and residents, and managing outbreaks effectively.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: There was a positive open culture at the service and staff said they felt well supported.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: There was enough staff on duty to meet people's needs but all staff commented on recruitment issues, vacancies and agency use.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff were trained to carry out their roles, up to date per training matrix except fire extinguishers, with regular supervisions.
Management
7/10
✓
Per 2018 comprehensive inspection: There was a registered manager in post and staff said they felt well supported by the management team.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People had weekly planners for day centres, gym, swimming, pottery, charity shop, pub, karaoke, discos, barbeques and holidays.
Points to consider
Staffing is adequate but vacancies mean they rely on agency workers, affecting continuity.
All of the staff we spoke with commented on recruitment of permanent staff being an issue... one member of staff was an agency worker... relatives... 'lots of new faces. Continuity is not what it used to be'. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews