Working at Merlin Park
1 Fort Road, Gosport, PO12 2AR
Operated by Serincourt Limited
25 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"A supportive new manager and staff feeling valued with good training, but occasional staffing shortages and basic activities hold it back."
Safety & Risk
7/10
✓
Appropriate systems were in place to protect people from the risk of abuse... Medicines were administered safely and as prescribed... Accidents and incidents were documented and investigated.
Staff Culture
7/10
✓
Staff told us they felt listened to and supported. Regular meetings took place and staff were encouraged to provide feedback and make suggestions.
Staffing Levels
6/10
✓
Relatives provided mixed views about staffing levels... 'Not always, sometimes there is not enough staff'; 'sometimes they are under pressure, but generally they cope very well'.
Training & Dev
7/10
✓
Staff received training... specialised training to support their understanding of dementia, pressure ulcer prevention... encouraged and supported to complete vocational qualifications... supervisions and appraisals.
Management
8/10
✓
A new manager was in post and everyone spoke positively about them. They were described as open, approachable and supportive.
Programmes
6/10
✓
The activities coordinator told us 'I do talk to the residents concerning their favourites [activities] and compile them and come up with a timetable of activities'. People told us they had plenty to do.
Points to consider
Staffing is enough most of the time but relatives say sometimes there aren't enough staff and staff are under pressure.
Relatives provided mixed views about staffing levels... 'Not always, sometimes there is not enough staff'; 'sometimes they are under pressure'
There is an activities coordinator running a timetable based on residents' favourites but no specialist programmes or innovative approaches.
The activities coordinator told us 'I do talk to the residents concerning their favourites [activities] and compile them and come up with a timetable of activities'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews