Last updated: 10 February 2026
"Caring staff and good training are strengths, but unstable management, staffing shortages and safety risks hold it back."
Fire risk was not safely managed at the service... People had not always been safeguarded from abuse as unwitnessed incidents were occurring.
Staff were caring and kind. People and relatives spoke positively about the support people received. People were treated with dignity and respect.
Effective systems were not in place to ensure safe staffing levels... Relatives and staff told us there were not enough staff at the service. One member of staff told us, 'Working like this I feel as though I can't always meet the needs of residents'.
Staff received ongoing training to ensure they had the knowledge and skills needed for their roles. Some training was overdue, but the provider had plans in place to address this.
At the time of our inspection there was not a registered manager in post. A new manager had been appointed to the service in the week before we inspected. There had been a number of managers at the service since it was registered with CQC in 2022.
A range of activities that people enjoyed were on offer. People took part in activities they enjoyed, within and outside of the service... there is karaoke.
No permanent manager in place, and several managers have come and gone since opening.
There had been a number of managers at the service since it was registered with CQC in 2022. At the time of our inspection there was not a registered manager in post.
Not enough staff so carers get pulled between tasks and residents sometimes have to wait.
During the inspection we saw staff working very hard and being pulled between different tasks. In some cases this led to delays in people receiving the support they needed.
Unwitnessed bruising incidents happening because the floor is left empty with no staff watching.
People had not always been safeguarded from abuse as unwitnessed incidents were occurring... if a senior or nurse is carrying out a medication round at this time it leaves the floor unoccupied by staff.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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