Working at Merlin Court Care Home
The Common, Marlborough, SN8 1JR
Operated by Avery Homes (Nelson) Limited
62 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff love working in a great team with robust safety and incident management, but adequate staffing lacks strong retention and training covers basics only."
Safety & Risk
7/10
✓
2021 targeted inspection: 'Incidents had been managed well... notifications completed promptly... reviewed and action taken'; robust infection control.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'All the staff we spoke with enjoyed working at Merlin Court... I love working here, we have such a good team.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'People were supported by sufficient numbers of staff... Staff are there when I need them.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: staff had induction, ongoing updates, regular supervision, new dementia care programme just started.
Management
6/10
✓
Per 2019 comprehensive inspection: registered manager and deputy visible in foyer with open door policy, described as approachable by people and relatives.
Programmes
6/10
✓
Per 2019 comprehensive inspection: dedicated activity staff providing varied programme including nursery visits, entertainers, outings, movie nights.
Points to consider
Staffing is enough to meet needs but nothing special, with no details on retention, agency use, or manageable workloads.
People were supported by sufficient numbers of staff. One person told us, 'Staff are there when I need them.'
Training covers basics like induction and supervision plus some dementia sessions, but no funded qualifications or specialist career development.
Staff had an induction when they started... ongoing updates... regular supervision... new dementia care programme which the service had just started.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews