Working at Merlewood House

Staff were aware of safeguarding and protection matters. They described what action they would take if they witnessed or suspected any abusive practice. Clear and accurate medicines management records were kept. Regular audits of medicine management practices were completed.

We found Merlewood House had a calm, welcoming and homely atmosphere. Relatives said, 'They all work well as a team.' Staff said, 'I feel positive about the changes in management. Things are good'

There were sufficient numbers of staff to support people to stay safe and meet their needs. Most staff spoken with said staffing levels were appropriate and they had time to provide safe, effective care. The manager explained staffing arrangements were currently under review.

Staff had, or were supported to achieve nationally recognised qualifications in health and social care. They received regular one to one supervisions and an annual appraisal. Staff had received training on positively responding to people's behaviours.

The registered manager had left the service and a new manager was in post. The new manager had applied for registration... Staff told us managers were effective, supportive and approachable. They said, 'The new manager is approachable and is doing a really good job.'

There were daily and weekly activity plans. Each activity had a learning objective to focus upon the person's individual life-skill development... Staff described the range of meaningful activities on offer, to support people in experiencing new ventures.