Working at Merlewood
Hollow Lane, Virginia Water, GU25 4LR
Operated by Elizabeth Finn Homes Limited
54 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by strong leadership with a positive team culture and assured safety, although activities lack variety and feel routine."
Safety & Risk
7/10
✓
2020 targeted IPC inspection: Assured safe across prevention of infections, PPE use, testing, shielding, social distancing, outbreak management. Per 2019: Staff understood safeguarding responsibilities, incidents reviewed for trends and actioned.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us... 'She [manager] is very good. It's more relaxed and we can now get on with our jobs'... 'staff are working as a team now and there is a positive attitude all round.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: People were cared for by a sufficient number of staff... 'There is definitely enough staff for my needs.'... Staff told us, 'There are enough staff at present.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us the training was relevant... Clinical staff reported that training was accessible... such as ear syringing, catheter care, end of life care and nutrition... regular supervisions and an annual appraisal.
Management
6/10
✓
Per 2019 comprehensive inspection: People said the manager led the service well. This was reiterated by staff who told us they felt supported and that the new manager had had a positive impact. Per 2020: registered manager wrote regular letters to residents.
Programmes
5/10
!
Per 2019 comprehensive inspection: Activities were varied... knitting club, flower arranging, arts and crafts... weekly outings... activities co-ordinator... but some people did say they would like further choice... staff told us, 'it's the same old routine.'
Points to consider
Activities happen regularly with a coordinator and outings but residents and staff say they want more variety instead of the same old routine.
some people did say they would like further choice... staff told us, 'We don't have to look at the programme, it's the same old routine.'
Staffing is enough to meet needs with no waits but nothing extra like a super stable team or very low agency use.
'There is definitely enough staff for my needs.'... Staff told us, 'There are enough staff at present.'
Training includes relevant topics and supervisions but no funded qualifications or clear career development paths.
Staff told us the training was relevant and that they felt supported... regular supervisions and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews