Working at Mereside Care Home
42 St Bernards Road, Solihull, B92 7BB
Operated by Mereside Care Home Ltd
15 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued in a warm family atmosphere with low turnover and brilliant training, but quality checks sometimes miss risks or equipment issues."
Safety & Risk
7/10
✓
We were assured the service were following safe infection prevention and control procedures (2020). Per 2018: Medicines were managed and administered safely... staff understood... to safeguard people from harm... prompt action was taken.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff told us they 'loved' working... felt valued... 'We are like a big family. It's special.'... atmosphere... calm and relaxed.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: There were enough staff... 'we have enough staff, so people can access the community'... staffing levels were 'flexed up and down'... Staff turnover is low.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff described the on-going training they received as 'brilliant and useful'. This included face to face and on-line training... autism and diabetes awareness... training was up to date.
Management
6/10
✓
Per 2018 comprehensive inspection: Staff felt valued and supported by the management team and enjoyed working at the home. People, relatives and staff felt the management team were approachable. However, checks and audits were not always accurate and effective.
Programmes
6/10
✓
People were involved in identifying activities... cheese and wine evening and a beach day... Per 2018: supported to take part in activities... college, shopping, baking cakes, work placements.
Points to consider
Managers are approachable and staff feel supported, but quality checks sometimes miss issues like risks or equipment problems.
Per 2018: audits were either not always accurate or effective. For example, in October 2018 an infection control audit recorded all equipment... good condition. This conflicted with our findings.
Varied fun activities like garden beaches, baking, outings and job placements keep things interesting, but no dedicated activities coordinator or specialist therapy training for staff.
Per 2018: People were supported to take part in a range of activities inside and outside the home... college... shopping... baking cakes... work placements.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews