Working at Merecroft

Staffing is adequate but relies on agency workers and high turnover means less continuity with familiar faces.

The provider used agency staff where needed... there seems to be a lot of staff turnover, with new faces all the time, including the management

Safety processes have gaps like incomplete cleaning checks and unclear staff guidance on some risks.

documentation monitoring cleaning schedules were not consistently completed... guidance for staff in relation to bowel care monitoring was not detailed enough

Activities happen but are sometimes limited by lack of drivers, so not always as varied or regular as they could be.

due to drivers, (lack of and age of some staff) this did prevent [family member] from going out, this has since been partially rectified