Working at Mere Lodge

There were systems in place to reduce the risk of harm and abuse. Staff received training in relation to safeguarding and understood their responsibilities. Information from accident and incidents was gathered and analysed on a monthly basis.

Staff were passionate about providing good quality care and support to people living in the service. Staff told us they were supported in their roles. Staff received regular supervision and team meetings were held.

Staff were deployed in the service effectively to meet the needs of people. One staff member told us, 'We do have enough staff but one more pair of hands would be helpful.'

Staff continued to receive on-going training and new opportunities to develop in their roles. Records reviewed confirmed this. Additional specialist training provided by the district nursing team.

The registered manager was on a period of leave and the service was overseen by a service manager and operations manager. Staff told us both the registered manager and service manager were approachable.

Per 2019 comprehensive inspection: People had individual activity plans in various formats to meet their communication needs. These include activities within the service and, in the community. One person's plan had six community visits arranged per week.