Working at Mercy Care Centre
310 Highfields Park Drive, Derby, DE22 1JX
Operated by Institute of Our Lady of Mercy
50 bedsResidential homesSupported living
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Strong leadership, excellent training and a positive staff culture, although some agency staff on nights were less attentive and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were protected by trained staff that understood how to safeguard them... Medicines were managed safely, and people received their medicines as prescribed. Lessons had been learnt when things went wrong.
Staff Culture
8/10
✓
Staff were positive about working at Mercy Care Centre... Comments included 'The management leadership is really strong...' And 'I think the heart of the institute and passion for life drives the quality of care in this home.'
Staffing Levels
7/10
✓
'Staffing levels are fantastic. Very good ratio of staff, enough to enrich people's lives.' The provider was using some agency staff at night whilst recruiting additional staff.
Training & Dev
8/10
✓
Staff told us, 'All of the training is incredible.' ...they had recently achieved a vocational qualification and said the provider had been very supportive in providing study time for them.
Management
8/10
✓
Staff were positive about working at Mercy Care Centre. Feedback from staff... 'The management leadership is really strong. We have a fantastic manager, and the deputy managers are great.'
Programmes
6/10
✓
We observed a variety of activities. This included the homes own dementia choir... communal areas included spaces... such as a sensory room, a music room, prayer rooms, a pub, reading corners, an activities room, a hair salon and pamper room.
Points to consider
Some agency staff cover night shifts while recruiting more permanent team members, and a couple of residents said they were less attentive.
The provider was using some agency staff at night whilst recruiting additional staff. Two of the 17 people we spoke with told us they felt the agency staff were not as attentive to them as regular staff.
Activities like a dementia choir and sensory room add variety, but there is no dedicated coordinator or specialist therapeutic programmes mentioned.
Opportunities were available for people to participate in activities on a daily basis. We observed a variety of activities. This included the homes own dementia choir... a sensory room, a music room... an activities room.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews