Working at Mercury House
85 Mercury Close, Southampton, SO16 8BJ
Operated by Hampshire Care Limited
3 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported in a close team with enough staff and good safety, but no registered manager holds it back."
Safety & Risk
7/10
✓
Per 2020: Assured infection prevention and control effective after checks including PPE use. Per 2019: Safeguarding training completed, medicines managed safely, risk assessments in place.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff felt supported by the registered manager and provider, 'We work as a team' and the staff team got on well together.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: People's needs were met by suitable numbers of staff who knew them well.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: The provider had a training programme in place which included face to face and on-line training. Staff had completed a range of mandatory training.
Management
2/10
✕
Per 2020 inspection: The service did not have a manager registered with the Care Quality Commission. There had not been a registered manager since September 2019.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People enjoyed a range of activities which they chose, went out to the cinema, shops, disco and used public transport.
Points to consider
No permanent manager in post since September 2019, new one still applying to register.
The service did not have a manager registered with the Care Quality Commission. There had not been a registered manager since September 2019. The manager was in the process of applying to register.
Only standard mandatory training, no specialist courses or funded qualifications.
The provider had a training programme in place which included face to face and on-line training. Staff had completed a range of training which the provider considered to be mandatory.
No dedicated activities coordinator or specialist programmes, just community outings and basic support.
People were supported to undertake activities and socialise... went out to the cinema, to the shops or to another town.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews