Working at Mercia Grange
538 Lichfield Road, Sutton Coldfield, B74 4EH
Operated by Care UK Community Partnerships Ltd
67 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel well supported and enjoy training, but heavy agency staff use, poor audit follow-up, and basic activities hold it back."
Safety & Risk
5/10
!
People were protected from potential abuse by staff who had regular safeguarding training and knew about the different types of abuse. People received their medicines safely and as prescribed, but audits showed some inconsistencies in records.
Staff Culture
6/10
✓
Staff spoke positively about working for the provider and felt well supported. Staff were able to approach the management team at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.
Staffing Levels
4/10
!
The full-time staff are excellent. They use a lot of agency staff, and they are not as good... There is a little bit of turnover of staff but it is getting to the point where there is a much more stable staff group.
Training & Dev
6/10
✓
Staff were positive about the providers training programme. A member of staff said, 'I enjoy the training, it gives me all the information I need to do my job well.' New staff had completed an induction programme which involved training and shadowing.
Management
4/10
!
Systems in place to assess and monitor the quality and safety of the service required improvement. Audits undertaken in relation to accident and incidents required improvement to ensure the appropriate action had been completed.
Programmes
3/10
✕
Different activities were available for people to get involved with.
Points to consider
No activities coordinator or varied programme mentioned, so the role is mostly routine personal care with just basic activities on offer.
Different activities were available for people to get involved with.
A lot of agency staff are used and there is some turnover, so teams are not stable and agency workers are not as good as permanent ones.
They use a lot of agency staff, and they are not as good... There is a little bit of turnover of staff but it is getting to the point where there is a much more stable staff group.
Managers do not always follow up properly on audits and incident records, so oversight is not reliable.
Systems in place to assess and monitor the quality and safety of the service required improvement. Audits undertaken in relation to accident and incidents required improvement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews