Working at Menna House
Menna, Truro, TR2 4HA
Operated by Modus Care Limited
5 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Strong team culture and proactive safety practices shine, although staff retention details are unclear and there's no activities coordinator."
Safety & Risk
8/10
✓
Proactive positive safety culture with incident learning; medicines safe via electronic MAR, as required protocols, STOMP, positive risk management removing restrictions.
Staff Culture
8/10
✓
Staff said 'I’m very lucky to work with a really good team. We communicate well'; 'relaxed and unified vibe', confident to speak up, sense of belonging.
Staffing Levels
6/10
✓
There were sufficient staff to meet people’s needs and enable them to take part in any pastimes or hobbies they enjoyed. Stable and consistent staff team.
Training & Dev
7/10
✓
Training matrix showed staff completed relevant training including for learning disabilities and autism; regular supervision, planning appraisals, active support training introduced.
Management
7/10
✓
External professional described management as 'approachable and receptive'; registered manager felt well supported, open door policy, staff praised manager.
Programmes
6/10
✓
People had busy full days with community outings, local events like circus via work chat, regional sports day, cooking, shopping, cultural evenings.
Points to consider
Staff numbers meet needs for activities, but no details on staff staying long-term or if any agency covers shifts.
There were sufficient staff to meet people’s needs and enable them to take part in any pastimes or hobbies they enjoyed. Stable and consistent staff team.
Varied outings and events make days busy, but no activities coordinator or specialist therapeutic programmes.
Staff were pro-active in supporting people to remain active and occupied. We observed people had busy and full days.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews