Working at Melton House

Activities are basic like music from the coordinator, so the role lacks variety beyond routine care.

the activity co-ordinator was observed to play the violin to give people access to live music, including on their birthdays and on Remembrance Day.

Staffing is adequate but uses some agency workers when short-staffed.

Where there were staffing shortfalls, the same agency staff were used, who were familiar with people's individual needs and wishes.

Only standard training like mandatory courses and induction, no specialist development or funded qualifications.

The service held a training matrix listing completion of courses and dates for when refresher training was due.