Last updated: 10 February 2026
"Staff feel supported and valued by approachable managers with strong safety practices, but outdated training and basic activities need improvement."
2022 targeted inspection: Comprehensive policies and procedures to manage COVID-19 risks, ample PPE, regular testing, effective cleaning; Per 2019: Medicines handled safely, staff confident in safeguarding.
Per 2019 comprehensive inspection: Staff spoke highly of the registered manager and deputy manager and they said they felt valued. They told us they were approachable and encouraged feedback.
Per 2019 comprehensive inspection: Staffing levels were appropriate to meet the needs of people. Staff levels were reviewed if people's needs changed.
Per 2019 comprehensive inspection: The training matrix identified some staff had not undertaken repeat training in areas the provider considered mandatory for several years.
Per 2019 comprehensive inspection: Staff told us they felt supported by the registered manager. They described them as open and approachable. Staff felt the registered manager welcomed their feedback.
Per 2019 comprehensive inspection: People were encouraged and supported to form and maintain friendships as well as engaging in various activities within the home... getting out and about in the community... circus... coffee shops.
Some staff have not refreshed mandatory training for several years.
The training matrix identified some staff had not undertaken repeat training in areas the provider considered mandatory for several years.
Just basic outings like trips to the circus and coffee shops, and playing music at home, no activities coordinator.
engaging in various activities within the home... off to get a new bus pass... visit the circus... regular visitor to the local coffee shops... play their guitar.
Staff numbers meet basic needs but no word on agency staff or team stability.
Staffing levels were appropriate to meet the needs of people.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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