Last updated: 10 February 2026
"Exceptional hands-on leadership, valued and stable staff team, innovative activities, and strong safety practices."
2021 inspection: 'We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... accessing testing... infection prevention and control policy was up to date.'; Per 2019: 'Lessons were learned... reflective practice approach... discussed as a team.'
Per 2019 comprehensive inspection: 'staff told us they felt valued and supported by the management team and enjoyed working as a dedicated team... I love working at Melrose... staff recognition scheme called GEM.'
Per 2019 comprehensive inspection: 'values based recruitment has showed an increase in staff retention... lower turnover of staff... Staffing levels were regularly assessed... Everyone told us they felt the service had enough staff and our own observations supported this.'
Per 2019 comprehensive inspection: 'strong commitment to staff training and development... Dignity days... extra training to become service champions... Mandatory training... Regular team meetings and supervision.'
Per 2019 comprehensive inspection: 'The registered manager is amazing and is the pillar of Melrose, she is hands on and knows exactly what is going on in the service. She is supportive to staff and has never had a Christmas off in 20 years.'
2021 inspection: 'active and extensive activities timetable... Well-being Assistant had implemented a monthly newsletter'; Per 2019: 'intergenerational buddy programme... established their own choir... wellbeing assistant... alpacas.'
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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