Working at Melbreck
Tilford Road, Farnham, GU10 2ED
Operated by Voyage 1 Limited
26 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"A positive culture and supportive management with good training and activities, although high agency nurse use and unclear records affect care continuity."
Safety & Risk
5/10
!
Risk to people's safety and well-being were managed although records of healthcare concerns were not always clearly recorded to ensure action taken could be fully monitored. This monitoring was made more difficult by the high use of agency nurses.
Staff Culture
7/10
✓
There was an open and positive culture developing within the service. Staff shared the same values and wanted to provide a positive experience for people.
Staffing Levels
4/10
!
The registered manager told us they had found the recruitment of nurses challenging and were continuing to use agency nurses.
Training & Dev
6/10
✓
Staff received an induction when they started working at the service. Staff received the training they required to support them in their role.
Management
5/10
!
Staff told us they felt supported and the registered manager spent time with people and gave regular feedback to staff.
Programmes
6/10
✓
There was strong emphasis on people taking part in community activities... trips on an adapted sailing boat. Other activities... weekly visits to an outdoor pursuits centre, day trips and visits to the cinema, theatre, shopping and restaurants.
Points to consider
Lots of agency nurses make it hard to keep track of care details and things get missed.
Staff told us that on occasions the high use of agency nursing staff had an effect on the continuity of care... Things can get missed such as messages being recorded in the wrong place.
Healthcare records are not always clear so follow-ups and monitoring can be difficult.
records of healthcare concerns were not always clearly recorded to ensure action taken could be fully monitored. This monitoring was made more difficult by the high use of agency nurses.
Ongoing issues with organising records mean staff can't always find information quickly.
Although records of people's care were updated they were not always clearly organised to ensure staff could access information easily.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews