Working at Melba Lodge Limited
67 Brewery Road, London, SE18 1ND
Operated by Melba Lodge Limited
4 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff receive strong training and supervision with enough familiar workers and a positive team culture, but medicines management gaps and weak quality checks need improvement."
Safety & Risk
4/10
!
Improvements needed to medicines management including no homely remedies policy agreed with GPs and no protocol for one 'as required' medicine; some risk management gaps.
Staff Culture
6/10
✓
Staff told us they worked well as a team; feedback stated 'The communication between the management and staff has helped us build a work place positive culture'.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs; people supported by a small group of familiar care workers with effective recruitment processes.
Training & Dev
7/10
✓
Staff had specific training such as mental health, challenging behaviour, lone working and dementia; encouraged to undertake further qualifications with regular supervision.
Management
4/10
!
Systems to monitor the quality and safety of the service needed some improvement; no evidence of regular medicines audits and audits had not identified issues found.
Programmes
5/10
!
People supported in varied activities including music therapy, swimming, drama, arts and crafts, library visits and community outings.
Points to consider
Medication handling has gaps like no doctor-agreed policy for over-the-counter meds and missing instructions on as-needed doses.
There was no homly remedies policy agreed with people's GP's... There was no protocol for one 'as required' medicine, to guide staff on when to administer the medicine.
Quality checks are weak and did not spot problems with meds or risks like water temperatures.
There was no evidence of regular medicines audits... Weekly and monthly health and safety audits were carried out but they had not identified the issues with incomplete water temperature records.
Activities are everyday stuff like arts, crafts, swimming and outings with no special programmes or coordinator.
Staff also encouraged home-based activities such as games or arts and crafts... one person enjoyed music and attended music therapy, another... astronomy books... swimming and drama.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews