Working at Medway House
62 Medway Gardens, Wembley, HA0 2RJ
Operated by First Choice Care Limited
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Hands-on approachable management and well-managed safety, but adequate staffing without strong retention and activities lacking a coordinator."
Safety & Risk
8/10
✓
Medicines at the home were well managed... Staff members had received training in the safe administration of medicines... Staff members... demonstrated an understanding of the signs of abuse... no safeguarding concerns raised since our last inspection.
Staff Culture
7/10
✓
All staff members received regular supervision from a manager and those whom we spoke with told us that they felt well supported. 'The manager is open and honest with us.'
Staffing Levels
6/10
✓
We saw from the home's staffing rotas and our observations... that there were sufficient staff available to meet people's needs.
Training & Dev
7/10
✓
All staff had received mandatory training such as safeguarding... epilepsy awareness... Staff also had opportunities to take up relevant care specific qualifications... staff members had received regular supervision... at least every two months.
Management
8/10
✓
The registered manager worked shifts at the home and engaged proactively with people and staff members... People and staff members spoke highly of the management... 'The manager is a good person. He is very hands on and approachable.'
Programmes
6/10
✓
People were supported to participate in a range of activities in the local community... Staff members supported people to plan an annual holiday... supported to attend a race meeting... purchase fishing tackle.
Points to consider
Staff numbers are enough to get the job done but nothing about low staff turnover or using agency workers.
We saw from the home's staffing rotas and our observations of staff supporting people that there were sufficient staff available to meet people's needs.
Community outings and hobbies are supported but no activities coordinator or special programmes to mix up the daily routine.
People participated in a range of activities within the local community that included shopping, walks and meals out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews