Working at Medihands Healthcare

The provider had acted upon the breaches we found at the last inspection in relation to managing risk. Medicines were administered safely by staff who had received the appropriate training to do so.

There was a relaxed, friendly atmosphere in the home. People and staff were comfortable in each other's company and we observed some pleasant interaction between them.

There were enough staff employed to meet people's needs, including taking them out into the community. The registered manager told us they often called extra staff to come in to support people for any visits.

Staff received regular training and supervision which allowed them to support people effectively. Staff files included records supervisions that care workers received since the last inspection. These were carried out on a regular basis and competency assessments introduced.

People and staff were equally complementary about the management style of the registered manager and the deputy managers within the home.