Working at Medihands Clifton
17 Bodley Road, New Malden, KT3 5QD
Operated by Mrs Jayashree Sawmynaden
14 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Stable staff team and safe medicines management, but absent manager caused unclear leadership and basic activities held it back."
Safety & Risk
7/10
✓
Medicines were stored appropriately in a lockable cabinet. Staff managed and administered medicines safely to people as prescribed. Staff understood the abuse that could happen to people and knew the action to take to minimise the risk of avoidable harm.
Staff Culture
6/10
✓
People using the service felt confident to approach the deputy managers and staff to raise any concerns or suggestions they wanted to discuss. The provider and the deputy managers encouraged them to provide feedback about how they could improve the service.
Staffing Levels
7/10
✓
People received continuity of care as there was a stable staff team who provided care.
Training & Dev
6/10
✓
Staff were up to date with training that enabled them to provide care effectively. Staff had received training and undertook refresher courses to update their knowledge and skills which enabled them to undertake their roles effectively.
Management
5/10
!
There had been some disruption in relation to the presence of the registered manager over the previous 15 months although this had a minimal impact on the care people received. People and staff told us they were not clear about the role and presence of the registered manager at the service.
Programmes
5/10
!
Per 2019 comprehensive inspection: People had access to a range of activities and entertainment that reflected their social interests. Records showed several people regularly attended a day centre, did voluntary work, went on group days out and played board games.
Points to consider
The manager was away for over a year so staff and residents were unclear on leadership roles.
There had been some disruption in relation to the presence of the registered manager over the previous 15 months. People and staff told us they were not clear about the role and presence of the registered manager at the service.
Only basic activities like games, outings and day centre visits with no coordinator or specialist programmes to vary the workday.
Per 2019 comprehensive inspection: Records showed several people regularly attended a day centre, did voluntary work for a charitable organisation, had lunch out and went shopping locally. People also went on group days out to the coast and there were barbeques in the garden during the summer. We saw a variety of board and card games in the lounge.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews