Last updated: 10 February 2026
"Visible leaders and comprehensive training support staff well, but safety lapses like delayed safeguarding reports and occasional staffing shortages need attention."
Whilst the provider raised safeguarding concerns appropriately with the local authority, some concerns were not acted upon in a timely manner. For example, a safeguarding concern was not raised with the local authority until 2 days later.
Staff felt supported to give feedback and raise concerns, although some staff felt the provider needed to be more flexible to accommodate their needs.
There were enough staff on duty to support people safely. We received mixed feedback from staff regarding staffing levels, some staff felt there was enough staff on duty, whereas other staff told us they felt more staff were needed.
Staff told us they received comprehensive training from the provider. One staff member said, “I've done online and face to face training. We have in-depth training.”
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. The registered manager and staff understood their roles and responsibilities.
Staff told us about 2 new activity co-ordinators who had recently started employment and how this had assisted with staffing levels in the day and increased people’s wellbeing.
Some safety issues like a delay in reporting a safeguarding concern and gaps in recording fire checks and medicine fridge temperatures.
a safeguarding concern was not raised with the local authority until 2 days later, neither was this concern passed on to a member of the senior management straight away... gaps in the providers fire safety monitoring records, such as fire alarm testing... the medicines fridge was not being accurately recorded.
Staffing is adequate but some staff say they feel more staff are needed at times.
We received mixed feedback from staff regarding staffing levels, some staff felt there was enough staff on duty, whereas other staff told us they felt more staff were needed.
Some staff do not feel the provider is flexible enough with their personal needs.
some staff felt the provider needed to be more flexible to accommodate their needs... other staff told us the provider needed more flexibility to support staff to manage issues in their personal life.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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