Last updated: 9 February 2026
"Strong leadership and a positive culture where staff feel valued and heard, although staff retention lacks stability and training is basic."
Staff understood their responsibilities to identify and report concerns relating to harm and abuse. Medicines were managed safely... Accidents and incidents were reported... monthly audit of falls
Staff felt valued and respected... 'It is getting better and better. The [registered] manager is leading... Everyone here is heard. Any issues [registered manager] is always there'. 'The home has a real family feel'
There were sufficient staff to meet people's needs. Staff told us there were enough staff... 'There are enough staff. I have time to sit and talk [with people]'
Staff completed training and had their competency checked... Staff were supported through regular supervision and were encouraged to improve their skills
People and relatives were positive about the registered manager... 'The manager is very nice, very approachable. She has made a massive difference'. Staff: 'The [registered] manager is leading, introducing new systems... Everyone here is heard'
The service employed two activity staff who arranged a range of activities... bingo, puzzles, reading, hand massages, musical quizzes, trips out to local garden centres, shopping and pub
Staffing is enough to meet needs without rushing, but no info on low agency use or stable long-term team
There were sufficient staff to meet people's needs... 'There are enough staff. I have time to sit and talk'
Training covers the basics with supervision, but no specialist courses or funded qualifications for career growth
Staff completed training... moving and handling; effective supervision; safeguarding... Staff were supported through regular supervision
Activities are varied with two coordinators doing bingo, trips and one-to-one chats, but no special innovative programmes
The service employed two activity staff who arranged a range of activities... bingo... puzzles... trips out to local garden centres
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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