Last updated: 10 February 2026
"Regular supervisions and a good activities programme help staff and residents, but poor management causes low morale and unsafe medicines handling."
Medicines were not always managed safely, and people did not always receive their medication as prescribed. For example, one person missed their medication for two consecutive weeks.
Most staff reported low morale, primarily due to management. One staff member expressed, “The culture is not great, can't speak up to the manager."
There was enough staff on duty to meet people’s needs, but some staff raised concerns about staffing levels of an evening.
The supervision matrix showed staff were receiving regular supervisions and appraisals.
Staff reported low morale, feeling unsupported and not listened to by management. Many were uncomfortable raising concerns and felt their feedback was not valued.
A daily activities timetable was in place, managed by the new activity coordinators. For people who were unable or chose not to participate in group activities, the activity coordinator arranged one-to-one sessions.
Managers do not listen to staff concerns or support them well, leading to low morale.
Staff reported feeling unable to raise concerns or their voices were not heard. home’s culture as negative, stating this was mainly due to management.
Staff feel low morale and scared to speak up about problems.
Most staff reported low morale, primarily due to management. One staff member expressed, “The culture is not great, can't speak up to the manager."
Medication errors happen like missed doses, and recruitment misses checks on job gaps.
Medicines were not always managed safely... one person missed their medication for two consecutive weeks. A review of 4 recruitment files revealed staff were not always recruited safely... gaps in employment and medical declarations were not always explored.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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