Last updated: 10 February 2026
"Staff feel well supported with good teamwork and an approachable manager, but staffing shortages from sickness, training gaps and poor safety records hold it back."
Records of accidents and falls lacked sufficient detail; medicines records did not always highlight specific needs or guidance for PRN use; escape routes not always kept clear.
Staff told us they felt well supported by the registered manager, able to share concerns, and worked well as a team, although some had concerns about staffing and training.
Staff were busy and told us that whilst they worked well as a team, there were not always enough staff to meet people’s needs, mainly due to staff sickness.
We found some shortfalls in training compliance, although the registered manager took immediate steps to address these; limited records of formal supervisions and appraisals.
Staff told us the registered manager was approachable but some staff expressed concerns that timely action in response to shortfalls was not always taken by the management team.
At the time of assessment there was only one worker to support activities and wellbeing making it difficult for people to have full access to their local community.
Staff say they are busy and there are not always enough of them because of sickness.
Staff were busy and told us that whilst they worked well as a team, there were not always enough staff to meet people’s needs. The management team told us this was mainly due to staff sickness.
Training is not up to date for all staff and supervisions happen too rarely.
We found some shortfalls in training compliance... there was limited records of formal supervisions and appraisals.
Safety records for accidents and medication lack important details to properly manage risks.
Records of accidents and falls lacked sufficient detail to enable a full understanding... Records did not always highlight people who had medicines that needed to be given at a specific time or in a specific way.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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