Last updated: 10 February 2026
"Staff enjoy a supportive culture and innovative activities programmes, but staffing lacks details on long-term retention and workload support."
Detailed risk assessments had been completed for each person... Records gave staff guidance on how to reduce risks and were up to date. Accidents and incidents were reviewed monthly to identify themes or increased risks.
Staff told us they felt listened to by the registered manager and enjoyed working at the service. Comments from staff included, 'I feel privileged to work here' and 'We all get on really well. I know I can go to anyone.'
There were enough staff to meet people's needs. This included providing personal care, supporting people to healthcare appointments, outings, and time to spend chatting. There was a stable staff team.
All staff told us the training was good. Specific training to meet people's individual needs was provided. Staff had opportunities for regular supervision and appraisal.
Staff told us they felt listened to by the registered manager and enjoyed working at the service. Healthcare professionals said '[Manager's name] advocates for residents well' and 'open, honest and approachable manager'.
Staff had a can-do attitude and supported people to achieve their goals and dreams. For example, one person learnt to play the ukulele and joined the local ukulele club... service had won first prize [in carnival].
Staffing is good and stable, but no details on long team tenure or extra investment to make workloads really easy.
There were enough staff to meet people's needs... There was a stable staff team.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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