Last updated: 10 February 2026
"Staff feel valued and motivated in a strong culture with effective management and training, but staffing lacks a stable long-term team."
Per 2021: Assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks. Per 2019: Safeguarding policies and training; medicines managed safely; keen to learn from events.
Per 2019: Staff told us they felt listened to, motivated and valued. Staff told us they loved working at the service and spoke with passion and commitment to the providers values and vision.
Per 2019: People told us there were enough staff to meet their needs, and that call bells were answered promptly. Staff were carefully deployed to ensure a good skill mix.
Per 2019: Staff undertook training to meet specific needs such as dementia and diabetes; provider introduced 'champions' in health and social care subjects; ongoing competency checks. Per 2021: Staff training refreshed often.
Per 2021: The registered manager had reflected on the outbreak. Per 2019: People and staff were complimentary of the management and leadership which continued to help improve the quality of the service and motivate and inspire staff.
Per 2019: Variety of social engagement and activities available; activities ladies; 'one more time' project; regular dog visits; cooking sessions; 'active plus' charity initiative with iPads.
Staffing is adequate with enough staff to meet needs and answer call bells promptly, but no details on stable long-term team or minimal agency use.
People told us there were enough staff to meet their needs, and that call bells were answered promptly.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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