Last updated: 9 February 2026
"Staff feel valued and part of a team with responsive management and strong safety, although staffing shortages at times like Christmas slowed call bell responses."
There were clear processes in place to protect people from harm. People we spoke with told us they felt safe... Staff received appropriate training to support their knowledge of how to protect people from abuse.
The registered manager and her management team promoted a person centred and inclusive culture at the service. They worked in an open and inclusive way with people, their relatives and staff. Staff we spoke with told us the management team were responsive and open with them.
Like many care homes staffing and recruitment had been a challenge for the service during the last year. However, the managers had worked to improve recruitment and people were supported by adequate numbers of staff.
Staff told us the training they received supported them and where they had asked for particular types of training, this had been provided.
Staff we spoke with were positive about the way the service was run. They told us they felt engaged and listened to by their managers. One member of staff said, 'I am very happy here, we are not ignored (by managers). We feel part of a team.'
The activities co-ordinator arranged different events such as cinema afternoons, joining in with the national beer tasting day, Yorkshire day (making Yorkshire puddings) or the world cup football day.
Staffing was short at times like over Christmas and during COVID, so call bells took up to 10 minutes and staff had to work extra shifts, though it's improving now.
People and relatives told us the service had been short of staff over the Christmas period and at times during COVID 19, but things were improving. One person told us the call bell response times were mostly quick but if they were a bit short staffed it may take up to 10 minutes.
Only standard training with staff able to request extras, no specialist courses or funded qualifications mentioned.
People were supported by staff who had received appropriate training and support for their roles. Staff told us the training they received supported them and where they had asked for particular types of training, this had been provided.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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