Last updated: 10 February 2026
"Supportive management and positive staff culture, but basic activities and adequate daytime staffing limit engagement."
Staff had completed safeguarding training and knew how protect people from the risk of abuse... When things went wrong, lessons were learned and shared with staff to help avoid similar incidents taking place again.
Staff told us they felt able to speak up, raise any concerns and make suggestions for improvement. They felt listened to and told us their suggestions had been acted upon.
Staffing levels were appropriate to meet people’s needs... Staff felt there were sufficient staff for them to be able to keep people safe... Some staff felt that additional staff during the day would enable them to engage more with people.
Records showed staff received the training necessary to meet people’s needs and staff competence to support people safely had been assessed. Staff were happy with the training and support they received.
A new registered manager was in place who had made many improvements and the provider’s oversight of the service had improved significantly. Staff found management and the provider approachable and felt well supported by them.
Per 2021 comprehensive inspection: Activities in the service required improvement... Staff told us about the engagement sessions they currently do with people, which included; domino's, nail painting and art.
No activities coordinator and only basic engagement like games and nail painting, so the job is mostly routine personal care.
Per 2021 comprehensive inspection: Activities in the service required improvement... engagement sessions... domino's, nail painting and art.
Staffing is adequate but nothing special, and some staff say extra daytime staff would let them spend more time on activities and outings.
Some staff felt that additional staff during the day would enable them to engage more with people and take people out.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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