Working at Meadow's Court

Time critical meds are often given 1 to 3 hours late, like over 10 times for one person, risking their health.

we reviewed one person's medicine administration record (MAR) for August 2023 and found over 10 occasions where staff had administered their time critical medicine between 1-3 hours later than the prescribed time. This put the person at risk from not receiving their medicine promptly to manage known risks associated with their health condition.

Managers checks and audits are not spotting key issues like late medication, weak risk assessments, and mental capacity paperwork.

Quality systems were not always effective in identifying issues relating to the management of time critical medicines, risk assessments and mental capacity assessments.

Staffing is safe and adequate but nothing special, with no info on low agency use or staff saying workloads are easy.

Staffing levels were safe.