Last updated: 10 February 2026
"Enough staff without agency use and strong training including inductions, but no registered manager and limited activities hold it back."
Practical and personalised risk assessments were completed by staff who knew people well... Some of the information in the risk assessment was out-of-date.
Staff were positive about the recent changes and told us the culture at the service had improved.
There were enough staff to meet people's needs. The provider and staff told us they did not use agency staff.
New staff received a detailed induction and training, including British Sign Language courses for all staff, where required.
There was no registered manager at the time of our inspection.
We saw a person helping staff with the laundry... two people sometimes baked cakes.
No permanent manager in post, run by directors with recent unsettled period.
There was no registered manager at the time of our inspection. The registered manager had left in 2018 and the service was being run by two directors.
No structured activities programme or coordinator, just basic involvement like occasional baking or laundry help.
We saw a person helping staff with the laundry. We asked whether people helped in the kitchen and a member of staff told us two people sometimes baked cakes.
Financial abuse risks were not spotted early because checks and audits were not good enough at the time.
Concerns with the management and auditing of people's finance had resulted in a safeguarding investigation by the local authority and police in 2018. This investigation found that at the time of the concerns there were not adequate systems to safeguard people from financial abuse.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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