Last updated: 9 February 2026
"Strong leadership and safety culture with stable staff and robust training, but occasional shortages prevent outings and recent team conflict affects listening to staff."
The provider had a strong proactive and positive culture of safety... Incidents were thoroughly investigated... Creative and person-centred solutions were implemented to manage risk.
Most staff felt supported if they were struggling at work... Award ceremonies, reward schemes... However, there had recently been some conflict in the team and some staff told us they did not always feel listened to.
Most staff had worked at the service for several years... Rotas considered the occupancy rate... However, a couple of relative’s fed back that there were not always enough staff to facilitate people’s preferred off-site activities.
They confirmed they received a robust induction and programme of training... PBS training level 3 and 4 is tailored to the service users specifically.
Leaders are very skilled and lead by example. I come to them for questions. Their presence is quite essential, and they are around most shifts.
People were supported to engage in meaningful activities... well-equipped sensory room... minibus to help improve access to the local community and off-site activities... cooking and baking.
Occasional staff shortages stop some preferred outings from happening.
a couple of relative’s fed back that there were not always enough staff to facilitate people’s preferred off-site activities.
Activities are varied with sensory room and trips but no specialist programmes or coordinator mentioned.
People were supported to engage in meaningful activities and develop friendships with their peers... Large outdoors spaces and a well-equipped sensory room.
Recent team conflict means some staff do not always feel listened to.
there had recently been some conflict in the team and some staff told us they did not always feel listened to.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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