Last updated: 9 February 2026
"Exceptional leadership and strong team ethos, but adequate staffing without high retention and no dedicated activities coordinator hold it back."
Systems and processes were in place to safeguard people from abuse. Medicines were administered safely by trained and competent staff. The registered manager promoted a culture of learning lessons when things went wrong.
There was a strong staff team ethos, and staff worked consistently together to deliver effective care and support. The culture was positive, open and welcoming throughout.
Sufficient numbers of staff were deployed to ensure people were supported safely. Staff told us there was enough staff on shift. A staff member commented, 'They all help, team co-operation is best.'
Staff received mandatory training, a robust induction and shadowing... regular supervisions and appraisals which discussed their training and development needs and provided support.
The registered manager led by example to ensure the service continuously learned and improved care. Staff said, '[Name of registered manager] is brilliant, a good manager... It's a proper team spirit.'
The cook introduced variety by having different country-themed days... A recent clothes party, with wine, had been a huge success... people were enjoying wrapping presents for staff.
Staffing is adequate and safe with good teamwork, but no info on low agency use or high staff retention to make workloads really easy.
Sufficient numbers of staff were deployed to ensure people were supported safely. Staff told us there was enough staff on shift to support people safely.
Some fun social events like themed meals and clothes parties, but no dedicated activities coordinator or specialist programmes to make the role more varied.
The cook introduced variety by having different country-themed days, which people had enjoyed. A recent clothes party... had been a huge success.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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