Last updated: 9 February 2026
"Staff feel supported with a strong team culture and good safety practices, but night staffing and frequent agency use need reviewing."
Staff were aware of their role... to protect people from avoidable harm... Individual risk assessments were completed... People received their prescribed medicines safely.
Staff said they felt supported in their role and that staff worked as a team in order to meet people's needs. Staff felt listened to and supported to raise concerns.
There were sufficient staff available during the day but night time staffing levels and deployment required further reviewing... Some people commented about the frequent use of agency staff.
Staff were positive about the induction, ongoing training... We noted the training plan for staff did not include training in mental health needs... Plans were being developed to improve staff training.
Staff said the registered manager was making improvements and had clear standards and expectations. One staff member said, 'The manager... is approachable and listen.'
A weekly activity planner was available advising people of activities... such as bowling... Themed days were also planned... activity coordinator.
Staffing is enough during the day but nights need reviewing, and there's frequent agency staff.
night time staffing levels and deployment required further reviewing... Some people commented about the frequent use of agency staff.
Only standard training so far, missing specialist mental health courses which are being planned.
the training plan for staff did not include training in mental health needs... Plans were being developed to improve staff training.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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