Last updated: 10 February 2026
"Supportive management, strong safety and a happy, well-trained team, but staff vacancies and agency cover cause stress."
2021 IPC inspection: Assured on all points including effective PPE use, cleaning routines, separated Covid teams, testing, policies, and outbreak management; provider no longer in breach from prior issues per 2019.
Per 2019 comprehensive inspection: Staff were happy and felt valued... 'I have been with the company a long time and this is the best it has ever been'; staff felt well supported and able to speak up.
Per 2019 comprehensive inspection: There were enough staff to meet people's needs... but there were staff vacancies... and some shifts required agency staff to cover them.
Per 2019 comprehensive inspection: Regular refresher training and competency checks were in place; face to face dementia training... Champions had been developed... for moving and handling, nutrition and tissue viability.
Per 2019 comprehensive inspection: Staff told us, 'The manager is very supportive, we get great training and support now' and 'It is amazing here now, really good... everything is smooth and calm'; registered manager worked alongside staff and acted on feedback.
Per 2019 comprehensive inspection: Variety of activities... by the activity co-ordinator... went out in to the local area... Pat dogs visited... fishing trip arranged.
Enough staff most days but vacancies and agency cover on some shifts cause extra stress when agency cancels last minute.
Per 2019: There were staff vacancies at the time of this inspection and some shifts required agency staff to cover them. Recent short notice cancellation of staff by an agency had caused some staff stress.
Activities coordinator runs regular outings, pet visits and games but no specialist therapeutic programmes to make the role more varied.
Per 2019: A variety of activities were now provided... Pat dogs visited the service... fishing trip... but no named specialist programmes mentioned.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp