Last updated: 9 February 2026
"Staff feel supported by management and can speak up freely, but gaps in specialist training like end of life care and inaccurate staffing levels need improvement."
People received their medicines as prescribed and staff kept accurate medicines records. Staff recorded accidents and incidents and these were analysed by the registered manager.
The staff team were appreciative of the support they received and felt confident they could speak up and knew they would be listened to.
The provider used a dependency tool to calculate safe staffing levels. However, staff told us this did not always accurately reflect people's needs.
Care staff supporting people at the end of life had not always had appropriate training for this. We recommend the provider arrange oral health care training for staff.
Staff were happy in their work and felt supported by the management team.
Per 2018 comprehensive inspection: The home employed an activity co-ordinator to carry out daily sessions of activities and events. People took part in a variety of activities.
Staff have basic training but gaps in specialist areas like mouth care and end of life support.
Care staff supporting people at the end of life had not always had appropriate training for this. We recommend the provider arrange oral health care training for staff to maintain peoples oral care needs
Staffing is adequate but the tool to set levels does not always match residents needs properly.
The provider used a dependency tool to calculate safe staffing levels. However, staff told us this did not always accurately reflect people's needs. The registered manager told us they would review staffing levels across the home
AI Generated
Last inspected: September 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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